Launching a new hospitality project? Upgrading your hotel, restaurant, or resort tech infrastructure? As a CEO at Smartexe, managing multiple tech teams, I've observed the complexities and benefits of outsourcing. If you're grappling with limited resources and unique challenges, outsourcing hospitality software development could be a viable solution.
Outsourcing your Hospitality Software Development Might Be The Best Move
Outsourcing can save money and provide flexibility, letting you scale up or down as needed. This is particularly helpful in the hospitality industry, where timelines are tight and budgets are strict. But remember, outsourcing means giving up some control and trusting external teams.
If maintaining control is important to you, consider outstaffing. This means bringing in external employees who work with your team but are employed by another company. It lets you keep a closer eye on the project and better integrates these workers into your existing setup.
Key Areas to Outsource in Hospitality Software Development
When thinking about outsourcing, focus on areas that aren't central to your business but are still crucial. Here are the key tasks that our clients usually outsource:
- software development projects
- data analytics
- customer service platform
- cybersecurity.
Here are a few examples of software development projects in the Hospitality & Travel industry you can outsource or outstaff to an offshore team:
Tailored Booking Systems: Such systems utilize the latest technology to expedite the guest booking process while reducing the workload. Outsourced teams can design and implement these systems effectively, ensuring they are user-friendly and efficient. Leveraging the experience of developers who specialize in booking systems, you can finalize such a project in no time.
Mobile Apps: These are obviously great for improving customer experience and loyalty, but app development demands expertise. It’s a specialization. One that demands keeping up with new tech trends and solutions. This is why an experienced external team will usually achieve better results than an in-house one.
Property Management Systems (PMS): Just like previous examples, PMS can provide a lot of value both to the team and customers. But without expertise, the development process can take ages. We highly recommend outsourcing.
Outsourcing data analytics provides a range of benefits for hospitality businesses. Here are some key advantages:
access top-tier talent without the overhead costs associated with full-time employees. This can be particularly beneficial for smaller businesses or startups that must carefully manage their budgets.
get insights faster. Outsourcing speed and efficiency, so you can respond more quickly to market changes and customer needs, staying agile in a dynamic industry.
flexibility to scale services up or down based on your requirements. Outsourcing ensures you have the right level of support at all times, without the need to constantly hire or lay off staff.
Customer service platforms setting up and managing is another area where outsourcing can be beneficial:
24/7 Availability: Outsourced customer service teams can provide round-the-clock support, ensuring guest inquiries and issues are addressed promptly, no matter the time of day.
AI and Chatbots. If you outsource development and implementation of AI/chatbot technology you can free up your team to handle more complex issues.
CRM Integration: Outsourcing gives you access to skills and knowledge you might not have in-house.
Ensuring the security of guest data and financial transactions is critical. Outsourcing cybersecurity to experts can help:
Compliance: Expert partners often have a better grasp on the regulatory environment and can help you stay compliant for ex with GDPR or PCI-DSS.
Safeguarding sensitive information: External teams offer comprehensive security measures, including regular audits, vulnerability assessments, and incident response. They can ensure all aspects of your digital infrastructure are secure.
Staying updated. Outsourcing experts are usually on top of the latest tech trends and can help you protect against emerging risks, helping you to prevent breaches before they occur.
How to Evaluate the Outsourcing Potential of Other Tasks?
We suggest approaching it from a subjective perspective - just ask yourself if you feel comfortable sharing responsibility for a certain task. If so, just go ahead and take the first step. You’ll find that outsourcing isn’t as daunting as it seems once you get started.
Outsourcing parts of your hospitality project can be a smart move. It allows you to access specialized expertise, save money, and speed up your project timelines. By carefully choosing what to outsource and partnering with reliable providers, you can maintain control over crucial aspects while benefiting from external resources and knowledge.
Looking for offshore teams with direct experience in hospitality projects? We might have the right one available for you. Let’s talk!
