Launching a new hospitality project? Maybe you’re modernizing a hotel, restaurant, or resort tech infrastructure?  As a CEO at Smartexe, managing multiple tech teams, I’ve seen how overwhelming these builds can be. Budget pressure, tight timelines, rising expectations — it’s a lot. But I’ve also seen how outsourcing (when done right) can completely change the game.

Why Are Hospitality Leaders Turning to Outsourcing?

Outsourcing in hospitality industry can save money and provide flexibilityYou scale up when needed. You scale down when you don’t. And in an industry where “now” matters — that’s powerful.
Remember, outsourcing means giving up some control and trusting external hospitality developers.
If maintaining control is important to you, there’s another option — outstaffing. You still get external talent, but they plug directly into your team. Daily standups, Slack chats, the whole thing. Think of it as adding extra muscle without adding extra payroll or HR load.

Top Hospitality Software Services You Can Outsource

Thinking about outsourcing in hospitality, focus on areas that aren't central to your business but are still crucial. Here are the key tasks that our clients usually outsource:

• data analytics & AI
• Online Booking Systems for hotels and resorts
• custom CRM and PMS for restaurants and resorts
• mobile app development for hotels

Here are a few examples of projects you can outsource or outstaff to an offshore hospitality development team:

• Online Booking Systems: No more clunky third-party integrations. A custom booking system built by experienced devs can transform guest experience — and take pressure off your team. We’ve helped teams launch these in record time.
• Mobile Apps: Outsourcing mobile app development for hotels improves customer experience and loyalty. The skilled remote developers create application that works across devices, integrate with CRM, and don’t crash during peak time. Outsourcing lets you move faster — and smarter.
• Property Management Systems (PMS): Like previous examples, PMS can provide a lot of value to the team and customers. But without expertise, the development process can take ages. We highly recommend outsourcing.
• Customer Relationship Management system: Outsourcing the development of a hospitality-specific CRM means your team gets a tool tailored to your workflow—automated follow-ups, personalized guest preferences, loyalty rewards, and more. Bonus? It frees up your staff to focus on what they do best: making people feel welcome.
• Outsourcing data analytics provides a range of benefits for hospitality businesses. 

Here are some key advantages of software development outsourcing for hospitality:

1. Access to skilled developers without the overhead costs associated with full-time employees. This can be particularly beneficial for smaller businesses or startups that must carefully manage their budgets.
2. Fast access to insights. Outsourcing speed and efficiency, so you can respond more quickly to market changes and customer needs, staying agile in a dynamic industry.
3. Flexibility to scale services up or down based on your requirements. Outsourcing ensures you have the right level of support at all times, without the need to constantly hire or lay off staff.

Customer service platforms, setting up and managing, is another area where outsourcing can be beneficial:

• 24/7 Availability: Outsourced customer service teams can provide round-the-clock support, ensuring guest inquiries and issues are addressed promptly, without burning out your internal team.
• AI and Chatbots. If you outsource the development and implementation of  AI/chatbot technology, you can free up your team to handle more complex issues. Let bots handle FAQs and routine queries. Smart outsourcing can get this done fast — and cost-effectively.
  Note: Among those who use GenAI in trip planning, more than 4 in 10 say they booked accommodation recommended by the tools.
• CRM Integration: Outsourcing gives you access to skills and knowledge you might not have in-house. External devs can help tie everything together so your marketing, sales.

Ensuring the security of guest data and financial transactions is critical. Outsourcing cybersecurity to experts can help:

• Compliance: Expert partners often have a better grasp on the regulatory environment and can help you stay compliant, for example, with GDPR or PCI-DSS.
• Safeguarding sensitive information: External teams offer comprehensive security measures, including regular audits, vulnerability assessments, and incident response. They can ensure all aspects of your digital infrastructure are secure.
• Stay updated. Outsourcing experts are usually on top of the latest tech trends and can help you protect against emerging risks, helping you to prevent breaches before they occur.

When to Consider Outsourcing in Hospitality

Ask yourself:

1. Would you trust an external expert to run the project faster than it can be in-house?
2. Do your deadlines slip because of resource gaps or internal bottlenecks?
3. Do you find yourself spending more time managing operations than growing the business?
4. Is hiring tech talent taking too long (or costing too much)?
5. Do you need specialized skills (AI, mobile apps, cybersecurity) that your team doesn’t have in-house?

If you answered “Yes” to at least 2, it’s time to seriously consider outsourcing. You don’t have to do everything alone. And you definitely don’t have to build everything in-house.

Outsourcing parts of your hospitality project can be a smart move. It allows you to access specialized expertise, save money, and speed up project timelines.
By carefully choosing what to outsource and partnering with reliable providers, you can maintain control over crucial aspects while benefiting from external resources and knowledge.

Are you looking for offshore teams with experience in the hospitality industry? We might have the right one available for you. Let’s talk!